Can my computer be repaired remotely?
Yes, in many cases. If your computer still starts and there is a working internet connection, we can use secure support software to look along and solve the issue. This always happens with your permission.
FAQ
Frequently asked questions
Answers to common questions about computer help, IT support, backup, cloud, security and remote support.
When is an on-site appointment needed?
An appointment is usually needed when the computer no longer starts, the internet connection does not work, hardware is defective or physical installation is required.
Do you also help businesses?
Yes. Digital Assistance supports freelancers, liberal professions and SMEs with IT support, workplace management, cloud, backup, security, monitoring and remote support.
What is a good backup approach?
A good backup preferably has multiple layers: a local backup, an external or cloud backup and regular checks that files can actually be restored.
Can you recover lost files?
In some cases, yes. The chance of recovery depends on the type of damage, the storage medium and what happened after the issue. Stop using the device as soon as possible.
Do you help with eID, printers and peripherals?
Yes. We help with printers, scanners, eID readers, external drives and other peripherals. Often the issue is related to drivers, settings or connections.